Team-Based Service: Establishing a Consistent and Positive Team Image

Increase favorable customer outcomes with these team oriented customer service techniques and best practices.

Imagine it is 8:30 a.m.: your schedule is packed, and your boss just dumped a new action item on your desk, due by the end of the day. You begin to feel the pressure, and in 45 minutes you must make a personal telephone call to your local department of motor vehicles. Where is your stress level? Why do you feel the way you do? Do you hesitate because of the level of service you expect to receive or the lengthy amount of time you expect to spend on hold? What image comes to mind?
Now think about your own customers. Do they have some of the same thoughts contacting your team? Are team members looking out for themselves before the customer or colleague?
Topping the list of reasons customers leave or at the least become frustrated with a company or organization is the inconsistency of service they receive, and the customer relationship they feel is missing. This typically results from a lack of trust, and this lack of trust fuels animosity between the customer and the provider, leading to poor results.
This on-demand webinar is designed to build trust and morale on the team, develop an understanding of how and why everyone is different, and create a winning culture through teamwork. Once established, the level of service and overall image provided by a team dramatically increases.

Date and Time

Date: 2014-08-12
Time: -

Agenda

Faculty

Gregg Gregory, CSP, Teams Rock!

Credits

Click here for detailed credit information

Who should attend?

This live webinar is designed for customer service managers and representatives, account managers, credit and billing managers and representatives, receptionists, technical and support managers, and representatives.

Team-Based Service: Establishing a Consistent and Positive Team Image

SKU: 393904EAU
Date: 2014-08-12
Time: -

Price: $99.00 USD