How May I Help You? Controlling Your Emotions With Customers

Date and Time

Date: 2014-06-09
Time: -

Agenda

The Four EQ Skills to Master for Better Customer Service (Self Awareness, Empathy, Impulse Control and Assertiveness)

Preparing Yourself for Every Customer Encounter

Avoiding the Rescue Phenomenon

Derailing Defensiveness Before It Starts

Authentic Listening and Responding Without Sounding Like a Tape Recorder

Faculty

James Kimberly, MSW, Sapphire Consulting, LLC

Credits

Click here for detailed credit information

Who should attend?

This live webinar is designed for customer service managers and representatives, account managers, credit and billing representatives, receptionists, technical and support representatives.

How May I Help You? Controlling Your Emotions With Customers

SKU: 393712EAU
Date: 2014-06-09
Time: -

Price: $99.00 USD