E-mail Tips and Strategies That Elevate CSRs to Customer Contact Professionals

Email is quickly becoming one of the bigger drains on employee time and corporate productivity and profitability. Ineffective, improper, incorrect or poorly crafted email messages waste time and drive customers away. On the other hand, customer-focused emails save time, increase results and project a positive image on CSRs and their companies. Creating customer-focused emails requires special and specific attention to five areas of writing that are not normally discussed in an email top 10 tips list you find on the web. And customer-focused emails demand an approach much different from how you wrote high school or college term papers, chat room exchanges, text messages or tweets.

This on-demand webinar reveals tips, techniques and strategies regarding structure, rules of writing, graphic presentations, mechanics and common sense suggestions that convince your customers you have their best interests in mind. One poorly crafted email can ruin a relationship, destroy your image, and might even cost you your job. Don't gamble with your career. This on-demand webinar is a sure thing.

Date and Time

Date: 2014-02-20
Time: -

Agenda

Faculty

Al Borowski, MEd, CSP, PP, Professional Speaker and Trainer

Credits

Click here for detailed credit information

Who should attend?

This live webinar is designed for customer service managers and representatives, account managers, credit and billing representatives, receptionists, technical and support representatives.

E-mail Tips and Strategies That Elevate CSRs to Customer Contact Professionals

SKU: 392279EAU
Date: 2014-02-20
Time: -

Price: $99.00 USD